If you do not receive an email verification code, we recommend that you perform the following operations:
1. Please make sure that the email address you entered is correct.
2. If you can't receive the verification code in your mailbox, please check whether it is in the "Trash" folder first.
3. If you can't find the verification code in your mailbox and can't receive it in your "Trash", it may be that your email firewall is blocking our emails, and it is recommended that you use an email address with better compatibility.
If you still can't receive the verification code after trying the above methods, please use the online feedback function to provide your registered account and other information.
Please follow the steps below to change your password:
1. Click "Me" on the main page of the App to enter the "My" page.
2. Click on the avatar at the top of the page to enter the "Account & Security" settings.
3. Click on the "Change Password" option, enter the correct old password, and enter the new password with no less than 6 characters.
4. After the change is successful, you need to log in to your account again and create a new password.
Follow these steps to share home devices:
1. Check whether the current account and the family member's ECS belong to the same country.
Viewing steps: Go to the home page of the App, click "Me" - > "Account and Security", if it is not the same, please switch.
2. Generate a "Family Invitation QR Code".
Step 1: Click "My Home" at the top left of the app's homepage or "My" at the top right of the home page to enter "Family Management".
Step 2: Click "My Home (Family to be Shared)" -> "Family QR Code" -> Generate "Family Invitation QR Code";
3. Scan the QR code
Open the Surplife App on the family member's mobile phone, enter "My", click the scan button at the top right, scan the QR code, and then the prompt will pop up to successfully join the "Family".
4. Family management permissions: administrators and ordinary members
Administrator: Has the permission to manage devices, rooms, smart devices, and normal members of the family, but needs to be restricted by the family owner.
Normal members: have the right to use devices and intelligence, and cannot edit devices, rooms, and smart scenes.
If you need to change a family member's management privileges, you can notify the family owner to go to Family Management to make the change
If you are using a Wi-Fi device, follow these steps to reset it:
1. Before resetting: Please make sure the device is in the light-off state;
2. Start resetting: turn on the light, then turn off the light, turn off the light and hold for 5 seconds (repeat this operation 5 times);
3. Reset successfully: The light flashes for a few seconds, then stays on.
The device is displayed on the Add Device page
(If not, try restarting your phone's Wi-Fi and wait for it to refresh automatically)
Follow these steps:
1.Open the APP, enter the main page of the APP, click "Add Device" in the middle of the page or click "+" at the top right of the page to enter the Add Device page;
2.Please keep your phone as close as possible to the device you want to add, it will automatically search for nearby devices;
3.Click on the device you want to add, select a network for your smart device and wait for the device to be added;
4.After adding the device, enter the name you like (the name cannot be empty, and the length cannot exceed 20 characters), click "Next";
5.Select the room to which the device belongs and click Done.
6.After the device is added, return to the main page of the APP to check whether the device has been added successfully.
Try network diagnostics to solve the problem, refer to the following methods:
Steps: Press and hold the APP homepage device -> "Device Information" -> "Network Diagnosis" -> and follow the instructions
If the problem persists through network diagnostics, perform the following steps:
Make sure the power switch is turned on and the light or indicator light is on.
Note: If using a dimmer, you need to set the gear to the highest to ensure that the fixture gets the maximum voltage and power.
Check that your router has access to the internet and that other clients on your network are working as well.
Please check whether there is a wall between the smart device and the router and whether the distance is too far.
For bulbs, check if they are installed in a metal shield, these conditions may cause the Wi-Fi signal to weaken, causing the device to go offline issues;
Restart the device and wait for about 1 minute to enter the device list to refresh and check whether the device is back online.
Check whether there are too many Wi-Fi connections on the router, try restarting the router, and wait for 2-3 minutes to see if the device is back connected.
If all of the above are excluded and the device is still offline, it is recommended that you delete the device from the App and reconnect the device to your Wi-Fi network.
If none of the above solves your problem, please click "Mine" and contact customer service through the "Report a Problem" function.
Contact email: 347422013@qq.com
Phone: 18217326985